FAQs
How long can I keep the hired items?
Our hire charge is based on a three-day period, covering supply on one working day, use on the next day and return on the third working day. Any extended hires must be agreed and quoted in advance. For further information please call our customer service team on 01 294 3111.
Are your website prices VAT inclusive?
The prices on our website are ex VAT - VAT is added at 23% at the point of sale.
Can I collect my items or do you deliver?
Collections can be made from our depot in Sandyford. We also offer a delivery service. Delivery and collection charges start from €75 (ex VAT) for orders booked online in the Dublin area during normal business hours. This covers both delivery and collection to anywhere within the Dublin area and is based on a one van delivery.
For destinations outside of Dublin deliveries are calculated on a per KM basis. Please contact us on 01 2943111 for further information.
Do you deliver on a Saturday?
Yes we deliver between approximately 8:30am and 12:30pm on a Saturday. There are no Saturday deliveries in January.
Deliveries outside these hours can be pre-arranged.
Can I choose a one way delivery and I’ll drop back the items myself?
For a one-way delivery or collection with the Dublin area rates a one-way rate will apply. We can’t offer this online but we can do this over the phone or by email.
Can I book a delivery time slot?
We are happy to agree a morning or afternoon delivery with you. The driver will phone you one hour before delivery to update you on his whereabouts.
Do I need to wash everything before I return them to you?
No, all we ask is that you rinse off the plates, cutlery, crockery and glasses removing any food or drink residue. Return them to the racks we provide and we will look after the washing. As regards linen just return it to us, we will have it laundered.
Can you recommend a caterer for my event?
Certainly, please phone 01 294 3111 for further details. You can also find a list of event partners we recommend here Event Partners - Caterhire.ie
What are your opening hours for collection?
We are open for collections Monday to Friday from 8.30am until 5.30pm, and Saturday morning from 8.30am until 12.30pm. We are open throughout lunchtime.
Do you have a minimum order size?
No, you can order 1 table or 1 chair, however our crockery and cutlery are hired in multiples of 10 and our glassware come in racks of 25 or more therefore this is the lowest quantity you can hire.
Can I split the rack of glasses? I don't need the full amount in the rack.
Unfortunately not, we only hire them by the rack quantity. Most of our wine glasses come in crates of 25 or 36 for wine. Pint glasses come in racks of 25. Slim Jims or high balls are available in 3 different sizes and come in racks of 36.
How much space do I need in my room for a table?
A rule of thumb is to add 2ft onto the size of each side of the table to accommodate chairs, i.e. a 6ft x 2ft needs 10ft x 6ft space etc.
How many people can sit at the table?
It depends upon the size of the table, however for a round table the maximum number of people that can sit at the table is double the size of the table, e.g. a 5ft round will fit a maximum of 10 people. For a rectangular table you need to calculate this based upon using 2ft per person, e.g. a 6ft x 2ft table will sit 3 on each side and 1 top and bottom. We have created a page on table sizes Table Linen Sizes & Seating Capacity - Caterhire.ie
What happens if I break something?
There is a 'replacement charge' for each item you hire detailed on the hire document. VAT is chargeable on all losses/breakages.
What happens if I get red wine on a tablecloth?
We will do our best to remove the stain during the laundry process. If we are unable to remove it you will be liable for the replacement charge.
What happens if there is a cigarette burn on a napkin or tablecloth?
Unfortunately, if this occurs, you are liable for the full replacement charge.
Do your delivery crews set up the equipment?
Delivery does not include setup. However, we can set up certain items for an additional charge. Please contact us on 01 2943111 for specific information.
Does garden furniture need to be brought indoors over night?
No, however we ask that you store it securely.
Can a patio heater be left outside over night?
Yes, a patio heater may be left outside.
Can a gazebo be left outside over night?
We ask that you dismantle the gazebo and store it securely outside.
Can I amend my order?
You can make amendments up to 24 hours before delivery subject to stock availability. At this point payment will be taken electronically.
When do I pay?
If the goods are being delivered payment will be made by credit card or paypal 24 hours prior to delivery. If you are collecting the goods you may pay by credit card, or cash.
Deposits
Under most circumstances we do not require a deposit.
Cancellation Policy
We require 7 days cancellation notice prior to scheduled delivery of goods and/or services. Where the scheduled delivery falls on a Sunday or Monday cancellation notice must be received by the preceding Friday [or nearest working day]. You may cancel by contacting the customer service team on (01) 294 3111 or email info@caterhire.ie . In the case of cancellation without notice, we reserve the right to charge a cancellation fee equal to any reasonable financial loss incurred for the preparation and delivery of goods. Any refunds for online purchases will be subject to a reduction of 3% to cover administration and payment processing charges incurred by the company.
Do you rent marquees?
No, we don't but we are very happy to recommend experts in this area. You can find a list of event partners here Event Partners - Caterhire.ie
Do your tables/chairs fold for transport in my car/van?
Most of our tables have folding legs and chairs can be stacked to save valuable space. We also have a range of folding chairs for ease of transport.
I have another question?
If we haven't covered your question here please call us on 01 294 3111 and we will be happy to assist you.